CUSTOMER CARE

It is our desire to have 100% satisfied customers.  If you have problems with any of your purchases or if there are items you would like to see on our site, please share.  Your opinions matter to us!

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

213-290-5527

or send us an email to:

info@madelinekcouture.com

RETURNS
  • You may exchange or return unworn, unwashed merchandise in its original condition and packaging with tags attached within 14 days of receiving your purchase. 

 

  • Exchanges are offered based on stock availability.  If we are not able to accommodate an exchange for the same item, we will notify you.  You will have the option of using your credit towards the purchase of another item or request a refund...  

 

  • Shipping costs for returns are the responsibility of the customer. 

  • If after wearing your garment, it is found to be defective in anyway, please contact us immediately so that we can provide assistance in resolving the issue and will gladly exchange garments that are proven to be defective for a like item whenever stock is available or you may select another item.  

  • All exchanges are shipped free of charge.

FAQ

Do you provide International delivery?

 

We do provide limited international delivery and will expand as demand warrants it. 

 

How do I return an item?

 

If you want to return an item, please send an email to madeline.k.couture.designs@gmail.com within 14 days from the delivery, and we will send instructions on how to return.  Return shipping costs 

What is your returns policy?

 

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How do I track my order?

 

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How can I contact your couriers?

 

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What are your delivery options?

 

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213-290-5527

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